Operations Admin Assistant - Bristol, United Kingdom - We The Curious

We The Curious

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:

Hybrid - your time will be split between our office/venue on Bristol Harbourside, and your home or wherever you like to work.

Reports to:
Membership and Bookings Manager

Salary:
£11,934 rising to £12,483.90 upon completion of stepped pay training programme

Contract:
Permanent

Working hours:
Part-time, 22.5 hours a week.

About We The Curious
We The Curious is an educational charity and South West England's leading science centre.

We produce experiences that bring people together to play, get creative with science and explore different ideas.

We work with partners, locally and nationally, supporting people to be inquisitive, develop new skills and improve their wellbeing.

We are progressive, inquisitive, collaborative, playful and creative.

Our mission
Our aim is to connect and empower people through sharing creative experiences which celebrate unknowns in science.

Our work as a charity is driven by five key pledges:

Cultivate Curiosity
Include Everyone
Open Up Science
Sustainable Futures
Build Resilience

You can find out more about these in our Manifesto.

About the role
This is a customer orientated role - so an ability to listen and offer excellent customer service is essential.

It offers a varied workload from booking in general visits for first time visitors and returning members to helping to book and schedule in school visits and workshops.

The role also offers the chance to work with other departments supplying administrative support to help deliver projects, so a can do attitude is welcome.

What will you do in this role?

This also includes answering phone calls or making follow up calls to visitors who are interested in booking with us or have questions on memberships, so a good ear for listening and an attention to detail will be key.

So at the core of the role is customer service and the delivery of a first class customer experience from the first communication to us to help prepare visitors for We the Curious, so a polite and friendly approach is needed in all of our communications.

To help you achieve this you will be using a CRM and booking system to process all bookings, set up memberships and booking accounts as well as taking payments using a dedicated Epos system.

As well as using Microsoft 365 to help update booking calendars for Educational bookings.

You will also be communicating to other staff members within We the Curious to help answer customer enquiries, check availability and content of workshops as well as to just pass messages on to them.

On occasion you will be dealing with booking cancellations and movement of general bookings and as you progress in the role you will be able to take on more responsibility and ownership in helping to plan and schedule educational visits for schools.

You will also be involved in answering membership enquiries and helping customers to select the correct membership option to meet their needs.

This will include setting up memberships on our CRM system, renewing, upgrading and cancelling memberships as requested by customers

General responsibilities
Embody and demonstrate our values; Collaborative, Creative, Inquisitive, Playful, Progressive.

Be responsible for carefully following safeguarding policies and procedures and raising any concerns to manager/Designated Safeguarding Officer.

Where possible, include charity messaging in your area of work with support from, and connection with, the Development and Marketing Teams.

General responsibility for departmental compliance with GDPR.

What we're looking for from you

We are looking for someone who has a interest in working as part of a team for a Science based education centre, with a passion for creating a memorable customer experience and looking to help inspire young curious minds.

You will have excellent communication skills and will know the importance of listening to help identify customers needs and expectations.

Knowledge of a previous booking systems isn't essential as we will provide training for you, but a basic understanding of IT systems and knowledge of Office 365 is required as this is essential to the role.

Importantly you will have an eye for detail as the role will involve not just making general bookings, but planning and scheduling time tables for school visits and ensuing we are meeting their needs.

Training
We conduct an extensive induction and training programme for new employees.

Your development is important to us and we will continue to develop you further through shadowing, coaching and set training sessions.

This is linked to a stepped pay structure which will then allow you to progress further based on your experience and skill.

Application process

Closing date**:
- **10 January 2023

Please do not submit CVs or covering letters as we don't review them.

Job Type:
Part-time

Salary:
From £11,934.00 per year

Benefits: