Product Specialist- South East and London - Accora

Accora

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Empathetic? Personable? Looking for a fulfilling role? You're a fit

Join our dynamic team of field-based Product Specialists, representing Accora to customers and end users in the South East of England, including London.

This is a highly fulfilling role, ensuring that vulnerable clients get the best possible outcome to empower them and bring dignity to their everyday lives.

Our Product Specialists are the face of the Company, ensuring that clients are getting the best products and the best value for money.

We pride ourselves on ensuring that the customer gets the best possible outcome, regardless of whether this means we make a sale.

We strive to always be empathetic with clients' needs whilst maintaining professionalism, and we regularly request customer feedback to ensure we have the right people.

Who we are

At Accora, we create and develop assistive products to help people lead as full and safe a life as possible.

Insight, determination, and integrity are our core values, and we hold these at the centre of everything we do.

Key responsibilities, duties and tasks

Carry out seating assessments in the South East and London via home visits, care homes and hospitals with assessment chairs (including bariatric chairs), and beds as required
Assist colleagues with upstairs deliveries of chairs/beds where required
Carry out demonstration/training sessions and presentations to groups of prescribers as directed by Sales Managers
Managing diary to ensure all parts required for booked jobs are available
Complete required administrative work
Ensure that all clients are receiving an excellent level of customer service from Accora
Maximise sales activity by supporting the sales team when required
Help develop new areas of business geographically and new products
Maintain and continually improve relationships with existing clients, particularly with key contacts
Participate in product development
Regular video conferences with head office
Regular facetoface meetings at head office normally every 6 months
Retain and maintain demonstration equipment in good condition
Adhere to relevant quality and regulatory requirements at all times
Maintain excellent levels of personal appearance and hygiene at all times

General expectations

Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities
Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be onthejob training, inhouse training or external training courses
Undertake health and safety duties commensurate with the post and as detailed in the Company's Health and Safety Policy
Act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public
Live and breathe our core values insight, determination and integrity; deliver to our mission statement and promote the Company's longterm vision

Requirements:

Experience and knowledge

It is
desirable that the postholder has:

Relevant product and industry knowledge
Sales experience
Experience working alone
Face to face customer experience
Experience of driving a van though not essential.
Experience of driving in London or confident in doing so in a van as this will be a large part of the role.

Skills and abilities

It is
essential that the postholder has/is:

Effective and confident communication skills, with an excellent level of English
Ability to work effectively both individually and in a team
Ability to use initiative in a variety of challenging situations
Good ICT skills
Ability to move heavy chairs and beds on their own using provided equipment.

Other requirements

It is
essential that the postholder has/is: