Student Services Advisor - London, United Kingdom - QA Limited

QA Limited

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Vacancy details

Talent pool:

Operations
HE
Operational Services
Title:
Student Services Advisor
Contract type:
QA HE Ltd FTC
Job advert:

The role:
Student Services Advisor

Location:
London (E1 7HT)

Contract:
Fixed Term Contract (until November 30th) 37.5 hrs per week

Remote based but first week will be on Campus for training

About the Position:

Have you got excellent customerservice skills? Are you a great communicator? Do you know what it's like to be a student with queries and questions? If yes, then this is the perfect role for youHere at QAHE, we're looking for a fabulous

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Student Services Advisor to join our Ask4Help and Student Progress team in London (E1 7HT). Initially on a Fixed-Term

Contract until November 30th 2023.The main aspect of this exciting role is to work alongside a small team acting as the first point of contact for all Northumbria London students, handling a full range of student enquiries received (face to face and virtual) and referring to more specialist teams where appropriate.

You'll resolve the queries if you can or signpost the students to other relevant departments to get the resolution. You'll deal with enquiries ranging from Course Enquiries and Enrolment Enquiries through to Finance Enquiries and Welfare questions.

And all of that will contribute to an outstanding student experience- Supporting the Ask4Help Coordinator in ensuring the delivery of an excellent forward facing and virtual customer service for Ask4Help.

Providing a welcoming, efficient, helpful and informative service to all customers.
Being responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information.
Using the Student portal and FAQs developed within the Ask4Help teams to answer and refer student queries.

(Scroll to the bottom of this advert to read the full Job-Description)
About You:

This role would be a great fit if you've been through the student-journey yourself, are a great and patient communicator, and are confident in responding to potentially complex queries.

We'd love you to be able to tick the following boxes, too:

Someone who takes ownership
Proactive
Not shying away from potentially difficult queries
Great admin skills
Can deal with different types of students both in person or through phonecalls CRM

You'll basically be a triage for student queries; working out which relevant department you'd need to signpost them if you can't resolve the issue yourself.

With a great CRM with all the FAQs to a supportive environment with great mentors for managers, you'll be given all the tools you'll need to succeed in this pivotal role.

What We'll Do For You:

Sounds great, doesn't it? And in return we will offer you

Down time

This is a very communityminded team and taking time for us is so important these days which is why we dedicate some of our benefits to support your health & wellbeing

These include:
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27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme and 2 days per year charity leave.

How we'll help with finance matters

In addition to pension,

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group income protection and life assurance, QA are offering you an
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annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.

Personal growth

Learning and opportunity is at the core of what we do and that applies to you too
You'll have the unique opportunity to

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develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from
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Circus Street and
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Cloud Academy on a variety of tech and business topics. Or perhaps you'd like to enrol on an apprenticeship programme to enhance your skillset or learn new things.
Our people
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The Inclusive Top 50 UK Employers List testify to this.
We are proud to be a
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Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
A little more about QA Higher Education?

At QA, our mission is powering people's potential.
We're the UK's leading provider of tech and digital skills, including funded workplace learning programmes, university programmes, and apprenticeships. As part of the QA Group, we believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us.

From courses in Business to Cyber Security and more, we work closely with our partner universities to provide excellent teaching.

We're proud t