Supervisor - York, United Kingdom - McArthurGlen Designer Outlets

McArthurGlen Designer Outlets

Verified Company

York, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Job description

Duties include:

maximising every selling opportunity to achieve store and individual sales targets and Key Performance Indicators.
providing excellent levels of customer care, surpassing customer expectations at every opportunity.
answering queries from less experienced colleagues in response to customer enquirers.
deputising for the Assistant Manager when required.
opening and closing the store.
participating in performance management processes with the junior sales team.
following company procedures to maintain the security of stock, customer records and cash.
adhering to brand standards of merchandise presentation and housekeeping standards.
ensuring all customer queries are completed efficiently and on time, maintaining accurate records of all customer requirements and following company procedures.
resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management.
attending and participating in all store meetings and training events as required, ensuring good communication is maintained.
adhering to company policy on dress code and conduct.
fostering and maintaining a positive and proactive team attitude in the store.
being open to constructive feedback.
complying with the companies health and safety, and security procedures.
communicating any potential health or safety issues to the management team.
being flexible in approach to the business demands.

Additional information

The successful applicant will:

have demonstrable success gained as a salesperson with a recognised brand.
have excellent communication skills, both externally and at all levels in the Company, both written and verbal.
have an ambition to drive through initiatives and change to achieve Company targets.
be able to plan the work of the team to achieve the Company goals.
be able to handle multiple demands and competing priorities.
be aware of constraints and analyse risks.
be able to work effectively and efficiently.
demonstrate respect and politeness and regularly exceed customer expectations.
liaise frequently with customers to keep them fully informed.
show innovation and initiative in setting customer care standards.
be enthusiastic, self-confident and self-motivated.
understand and represent brand attributes.
be willing to adapt to change and be driven to continuously improve.

Job Reference:
YOR02308