Lettings and Compliance Coordinator - Liverpool, United Kingdom - Urban Evolution Property Management Ltd

Urban Evolution Property Management Ltd
Urban Evolution Property Management Ltd
Verified Company
Liverpool, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Urban Evolution Property Management Ltd is a rapidly growing company providing freehold management as well as lettings and management services.

We are located in central Liverpool and proud to manage stock that is prime, built in the last 5 years, wonderfully positioned in the market geographically and therefore proving very popular with tenants.


We know that our success is due to the dedication and brilliance of our fabulous team members and we try to show our appreciation through competitive pay structures, generous monthly commission, extra mile rewards, corporate events, continuous training and development and by providing opportunities for career progression.


Due to our continued success and expansion, we currently have an opportunity for a property manager to join our friendly team.


Your place of work will be at our newly renovated workspace in the city centre, 15 Hatton Gardens, and you will form part of our friendly and supportive lettings team.

The hours of work are Monday to Friday 9 a.m. to 5 p.m. (we can offer some flexibility) with a paid lunch and break each day.


Key Responsibilities,

  • Acting as a point of reference and an educational resource for the Lettings Team in relation to complaints, compliance, policy, and processes.
  • Able to identify root causes of complaints and report on this to senior management.
  • Acting as a first stage of escalation for complaints with in the Lettings team.
  • Undertaking regular compliance checks and feeding this back to the Operations Manager and Director of Lettings.
  • Work with Operations Manager to develop and deliver training in lettings team and the wider business.
  • Give regular feedback both positive and negative to the lettings team to highlight training needs and knowledge gaps.
  • As when required assist and support the Operations Manager and Director of Lettings where required.
  • Communicate regularly across the business on complaints, cases, policies, and processes that involve other departments, and be comfortable requesting information and actions to be taken from other teams.
  • Compile KPI reports on a regular basis and feedback to team members.

Requirements:


  • ARLA Property mark Level 3 strongly preferred.
  • Previous experience managing a team essential.
  • Excellent IT skills, especially In Microsoft Excel
  • Experience handling complaints
  • Confident, professional, and personable manner
  • A competent and professional telephone manner
  • Highly organised
  • Knowledge of legislation and procedure
  • Excellent communication skills, both written and verbal
  • Comfortable in a fastpaced environment
  • Excellent attention to detail
  • Ability to function independently and as part of a team.
  • Knowledge of HubSpot/Arthur/MRI systems a plus but not essential.

What You Can Expect

  • Competitive Salary.
  • Progression opportunities.
  • Staff development programs.
  • Working for a progressive business.
  • Targeted Bonus Structure.


If you feel you have the skills and qualities we seek and you would like to join us on this exciting adventure, please send us your c.v.


Job Types:
Full-time, Permanent


Salary:
£29,000 to £30,000 per year


Schedule:

  • 8hour shift

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

Job Types:
Full-time, Permanent


Salary:
£30,000.00-£35,000.00 per year


Benefits:


  • Company pension

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • Liverpool, L3 9NG: reliably commute or plan to relocate before starting work (required)

Education:


  • Diploma of Higher Education (preferred)

Experience:


  • Lettings and
Property Management: 2 years (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
More jobs from Urban Evolution Property Management Ltd
See all jobs of Urban Evolution Property Management Ltd