Customer Support Representative - London, United Kingdom - Comply

Comply
Comply
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Support Representative

The Career Opportunity

This position has high expectations as you will have extensive exposure to our Product Management and Sales teams at all levels.

If you excel in this role, there is potential for advancement, learning, and overall career development within the organization


The Role:


  • Perform setup and configurations within the COMPLY platform to effectively activate new client accounts.
  • Respond efficiently to customer inquiries and maintain exceptional customer satisfaction.
  • Manage customer account activation implementations to ensure customer satisfaction and meet deadlines.
  • Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the COMPLY platform.
  • Prioritize incoming customer support cases in a highvolume, fastpaced environment.
  • Manage support case details in our case tracking system.
  • Respond to customer questions, update clients on project status and troubleshoot issues in a timely manner.
  • Collaborate daily with our Technical Support and Product Development teams to represent our customers' needs, both immediate and longterm.
  • Manage multiple projects simultaneously, prioritize tasks, and reach deadlines.
  • Provide efficient productivity and exceed clients' expectations for support.

Qualifications:


  • Must be open to working multiple shifts
    (M-F 4am12pm GMT hours):
  • Bachelor's Degree with 0-3 years of work experience
  • Major in Accounting, Finance or Economics is a plus
  • Excellent customerfacing and communication skills, both written and verbal.
  • Ability to accurately analyze and interpret data.
  • Exceptional organizational and time management skills.
  • Superior troubleshooting, resolution, and analysis skills.
  • Ability to perform complex tasks and prioritize multiple projects.
  • Previous experience in a highvolume call environment and/or customer support role is a plus
***COMPLY is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
More jobs from Comply
See all jobs of Comply