Sales Associates - Oxford, United Kingdom - Anthropologie

Anthropologie

Verified Company

Oxford, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Title:
Sales Associate

Reports To:
Store Leadership Team

Expectations
Achieve the Anthropologie mission - to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company.

Customer Experience:

Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued
Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
Omni-

Channel Service:
provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store

Teamwork & Communication:

Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership

Visual & Business Operations:

Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store's business KPI's
Product Flow: supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
Store Environment: maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates

Merchandising & Display:

Executes stocktosales processes and presentation standards
Is knowledgeable of trend and supports brand messaging
Has an understanding of how the merchant process impacts business and the customer experience.

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