Client Account Manager - Coventry, United Kingdom - Pertemps Coventry

Pertemps Coventry

Verified Company

Coventry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Account Manager - Energy

To deliver high quality customer services to the clients within your portfolio.

You will ensure that you work closely with the Technical Services teams to ensure smooth delivery of services including fixed and flex tendering, bill validationservices and where appropriate, risk and trading services.

You will ensure service level agreements are met whilst providing the highest level of customer service.

You will ensure that all mid-market and strategic clients within your portfolio have annual account plans outlining key deliverables over the term ofthe consulting agreement.

Your role will involve working with people at all levels from the sales team to the Technical Services team, helping them in their daily jobs, as well as maintaining your own supplier and stakeholder relationships.

You will work with the Strategic Account Directors to assist with the onboarding of new clients and to

identify, upsell and cross-sell opportunities such as Net Zero Strategy, EEaaS, Water Services etc.

Key Objectives:

Client management and relationship responsibility for a portfolio of large clients, advising clients on all aspects of their energy and water sourcing and use
To provide high quality customer service and service delivery to clients within the portfolio and ensuring client service level agreements are met
Responsible for the management and service delivery to clients within your client portfolio
Liaising with the Tendering team to ensure timely and accurate fixed or flex procurement tenders, with the Bureau team to ensure timely and accurate bill validation and Budget reporting and with the Risk & Trading team to ensure hedging strategies are beingmanaged
Ensure you support clients with: Data reporting, Portfolio management including Change of Tenancies and site additions, Query management
Responsible for resolving client issues with energy suppliers/other industry parties etc
Regular review meetings with clients
Ensure your clients have uptodate account plans which are maintained
Provide KPI reporting to the Senior Client Manager on all clients in a timely manner
Working closely with both the Senior Client Manager and sales team to ensure successful implementation and onboarding of new clients
Develop and maintain excellent working relationships with suppliers and partners
Potential travel to client sites
Management of meetings, capturing actions and preparing slides presenting back our performance to the customers
Provide advice to clients on "Net Zero", kWh, our wider services and carbon reduction, etc

This is a hybrid position working 3 days in the office and 2 days from home and is offering a salary of

£35,000 - £40,000. Experience in the Energy industry is desirable.