Customer Support Coordinator - Wellingborough, United Kingdom - Emplas Window Systems Ltd

Emplas Window Systems Ltd
Emplas Window Systems Ltd
Verified Company
Wellingborough, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Emplas Windows Systems Ltd is an award winning family run business established for over 40 years supplying trade and commercial, premium windows, doors and conservatories currently enjoying rapid growth.

We are a hard-working team who work to our values of integrity, teamwork, determination, excellence and pride, to achieve our purpose of improving Britain's homes.


Position:


What you'll be doing:


  • Maintaining and developing close relationships with our longstanding and new customers
  • Assisting customers with all enquiries about our products and services
  • Update & Inform customers on orders leadtime.
  • Liaising with other departments to resolve customer issues/queries
  • Receive and process customers stock orders accurately and by agreed deadlines.
  • Surpassing customer expectations on quality and service levels

Requirements:


You will have:


  • 1 years experience within a customer service role, ideally in a manufacturing/construction environment (however not essential)
  • Confidence using the telephone, be resilient and have natural rapport with customers
  • Excellent organisational and planning skills
  • Excellent IT skills, Microsoft Word, Excel, Outlook
  • Ability to effectively handle multiple tasks in a fast paced environment
  • Excellent attention to detail.

Other information:


Salary:
£20,000 - £23,000 per annum depending on experience


Working hours:
Monday - Friday, 9:00am - 5:30pm (37.5 hours per week)
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