Senior Customer Liaison Executive - Ascot, United Kingdom - Ascot Racecourse Ltd

Ascot Racecourse Ltd

Verified Company

Ascot, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Ascot - Summary & History

Founded in 1711 by Queen Anne, Ascot Racecourse is a destination venue for world class horseracing and events, the leading racecourse in Britain and one of the finest in the world.

Through Royal Ascot the aim is to host the most prestigious, popular and high-profile race meeting in the world.

Royal Ascot is broadcast in over 150 territories with a reach of over half a billion people with significant and growing digital and social media engagement.

It is a marquee event in the global sports and leisure calendar.

Ascot hosts around 600,000 racegoers a year across 26 race days, 300,000 of whom come to the five days of Royal Ascot.

Royal Ascot capacity can reach an attendance of 75,000 on a day. Ascots conference and events business welcomes a further 200,000 customers a year outside racing.

Ascot aims to offer its racegoers something for everyone who wishes to be involved, and Royal Ascots offerings reflect this through the entry level Windsor picnic enclosure, the mid-tier Village enclosure, the central Queen Anne Enclosure and ultimately the Royal Enclosure.

And incorporating up to 7000 racegoers in a wide range of private box and restaurant fine dining facilities.

In everything they do and how they do it Ascot and its people represent the Monarch.

ROLE
You will need to be available to work 12 June to 4 August 2023.

PRINCIPAL RESPONSIBILITIES

Reporting directly to Racing and Customer Communications Manager
Fielding phone calls & taking messages
Liaising with internal departments to collate feedback for responses
Logging complaints on internal ZenDesk platform
Managing/supervising workflow of the customer liaison executive team

OTHER RESPONSIBILITIES

Additional duties that may be required.
Support Racedays as applicable.
Such other duties as the Company may, at times, reasonably require.

SKILLS, EXPERIENCE AND QUALIFICATIONS

Customer service experience desired
Experience of supervising staff
Ability to work in a pressurised environment
Intermediate word, excel & outlook
Excellent English and grammar
Letter writing experience
Excellent attention to detail
Ability to work as part of a team

VALUES
The jobholder should understand our values are to enable them to promote Ascot as a first-class leisure venue and to ensure that all customers receive the best possible level of service

These include:

Original: Lead the way
Uplifting: Make every moment delightful
Elegant: Take care of the detail

COMPETENCIES
The jobholder should possess core competencies to enable them to promote Ascot as a first-class leisure venue and to ensure that all customers receive the best possible level of service

These include:

Customer service
Commitment
Teamwork
Oral and written communication
Initiative
Creativity and innovation
Attention to detail

CLOSING DATE

EQUALITY, DIVERSITY & INCLUSION

Ascot is committed to ensuring customers from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment.

Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business.

By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy.