Group Customer Excellence Director - Manchester Area
Only for registered members Manchester Area, United Kingdom
2 weeks ago
Job summary
We're supporting a premium multi-brand group entering a pivotal phase of growth and integration.A newly created Group Customer Excellence Director role has been established to define and embed a best-in-class post-sale customer experience across the Group.
Responsibilities
- Define and lead a Group-wide Customer Excellence strategy focused on post-sale experience and long-term customer value.
- Redesign optimise end-to-end customer journeys across multiple brands.
- Harmonise scale post-sale processes to support growth quality consistency.
Job description
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