Weekend Care Coordinator - Liverpool, United Kingdom - Home Instead

Home Instead
Home Instead
Verified Company
Liverpool, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Company Description

Home Instead is the world's leading provider of non-medical care and companionship services for older people.

With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide.

We match our Care Pros to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide personalised support.


Job Description:


Tasks

On Call Telephone

  • Arrive at the Home Instead office by 4:30pm Friday afternoon. Review the weekend schedule and discuss any potential calls which may arise from clients and Care Professionals.
  • Attend the office by 10.00 Monday morning to pass over all information from the weekend and update People Planner.
  • Check office calls are transferred to the oncall phone.
  • During the weekend, the oncall telephone responsibilities will include.
  • Answering all incoming telephone calls and responding to them as needed
  • Communicating with Care Professionals and clients regarding scheduling as changes arise
  • Taking messages and documenting all calls on People Planner so office staff can respond if necessary, on Monday morning
  • Contacting the oncall manager when questions arise about clients or Care Professionals that require input from senior office staff
  • Covering client visits if neither the scheduled Care Professional nor a matched member of the client's team is available.
  • Conduct client / Care Professional introductions as required
  • Provide Shadowing opportunities for Care Professionals

Enquiries

  • Receive job enquiries from potential Care Professionals
  • Receive care enquiries from potential Clients

General

  • Have a full understanding of the Policies & Procedure manual.

Record Keeping

  • Maintain and review all records required by good practice and regulation for the effective running of the service and the business.
  • Record all conversations with relevant others, including time and date.
  • Enter and maintain accurate client and Care Pro records in the People Planner database

Qualifications:


Qualifications and Experience

  • You will undergo Home Instead's Care Professional training and 12week Care Certificate.
  • NVQ Health and Social Care Level 2 or equivalent desirable but not essential
  • 2 years relevant experience in Domiciliary care.

Skills

  • Able to verbally communicate clearly and effectively with clients, Care Pros and other professionals at all levels.
  • The ability to resolve any daytoday problems that arise
  • Understand where to access support for problems that arise
  • Have a high level of interpersonal skills e.g. listening, team working abilities, empathy, and flexibility.
  • Acknowledge others strength's by sharing skills, good practice, knowledge and experience in working towards shared goals.
  • Able to prioritise
  • Able to use Microsoft Office software
  • Able to use specialist data management systems

Availability

  • Availability to work weekends and evenings.
  • Able to perform oncall duties as required.
  • Car User
Additional Information

Full training and development will be provided.
More jobs from Home Instead
See all jobs of Home Instead