Customer Service Advisor - Bracknell, United Kingdom - Accord for Resource Solutions (GSC)

Accord for Resource Solutions (GSC)
Accord for Resource Solutions (GSC)
Verified Company
Bracknell, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Rate:
£12.50 per hour

Contract Length: 12 months with the view of this being extended long term


Location:
Bracknell,

Hours: 37 hours per week (Monday to Thursday 9am-5pm, Friday 9am - 4.30pm/5pm dependant on call rota)

Hybrid working model - 2 days in the office, 3 from home - during training period there will be an expectation to be in the office full time initially

The main aim and primary function of this role is split into 2 parts.


Order Processing:

  • Accurate manual order entry within GRP system
  • Carry out 4 eyes quality check on colleagues orders
  • Releasing orders and generate outbound messages to 3PL providers
  • Upgrading delivery routes to meet customer expectations
  • Identifying order related issues and escalate to CSTL's in a timely manner to avoid order delay

Enquiries:

  • Answering incoming calls and making call backs
  • Managing Order acknowledgment failures

Job Types:
Full-time, Temporary contract

Contract length: 12 months


Salary:
£12.50 per hour


Benefits:


  • Flexitime
  • Work from home

Schedule:

  • Flexitime
  • Monday to Friday

Work Location:
Hybrid remote in Bracknell

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