Service Manager - Woking, United Kingdom - 360 Resourcing Solutions

360 Resourcing Solutions
360 Resourcing Solutions
Verified Company
Woking, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

A great opportunity has become available for a reliable and skilled
Service Manager to join a dynamic regional company recognised for developing and training its staff to succeed in their roles.

Based in
Woking, you will join our client on a
full-time, permanent basis, and in return, you will receive a
competitive salary of £35,000 and excellent benefits.


Our client is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.


With a focus on delivering exceptional service to their clients and customers, this position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.


Our client's Company values
They take pride in everything they do - Which means they expect all their employees to:

  • Present a professional appearance at all times
  • Keep your vehicle clean and tidy at all times
  • Keep your work area safe, tidy and well organised
  • Deliver a high standard of work at all times

They have Integrity, built-in

Company Benefits:


  • 31 days annual leave rising to 36 days with length of service (including bank holidays)
  • They offer a flexible scheme to buy or sell up to 5 days of annual leave per year
  • Company sick pay after 12 months length of service/after probation
  • Life Insurance
  • Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car paid for through salary sacrifice
  • Cycle to Work Scheme
  • Discounted Gym Membership
  • Employee recognition scheme
  • Length of Service Rewards
  • Childcare voucher scheme
  • Defined contribution Pension Scheme of 8% (5% Employer and 3% Employee)
  • Their Employee Assistance Programme to support all staff
  • Refer a Friend scheme

Key responsibilities as their
Service Manager will include:

  • Ensuring that repair appointments are efficiently and effectively resourced and managed by the team
  • Ensuring the team are planning for future jobs and appointments anticipating capability to meet the demand through resourcing of operatives and subcontractors raising any concerns with the Service Manager so that proactive plans are made.
  • Ensuring your direct line reports and team below are being coached, developed, and trained through Personal Development Plans and regular OnetoOne's that identifies key service and personal objectives to be achieved that motivates the individual, andimproves the service delivered to the customer.
  • Ensuring the Job Management Systems, Client Systems, and any other system(s) used to deliver the service, are updated in a timely and accurate way.
  • Ensuring the team are constantly monitoring the appointment screens and statuses to identify potential issues before they happen to make the correct decisions to rectify and own the issue through to resolution pulling on the Service Manager if required.
  • Ensuring the team proactively manage operative annual leave and training requirements to ensure a consistent delivery of the service by having enough resources available.
  • Participating in the Oncall Rota.
  • Standing in for the Contract Manager in their absence (including operational and financial meetings)

What they are looking for in their Service Manager:

  • GCSE or equivalent grade C or above in Maths and English.
  • NVQ 3/BTEC or equivalent in Business Administration/Studies or Customer Services
  • 5 years' experience working in an Operations Centre of a Building Maintenance Contract.
  • 2 years' experience of supervising a team.
  • Exposure to a Maintenance Contract that has used the Vanguard Systems Thinking Methodology and Principles to deliver the service desirable
  • Able to lead and coach a team in the achievement of the services' purpose.
  • Able to recruit and induct staff ensuring they have a professional introduction to the company and contract.
  • Comfortable in a changing and evolving environment demonstrating a level head to the team and enjoy the challenge.
  • Comfortable using data to identify trends, issues, and areas for improvement, and able to use Excel to manipulate data to produce measures.
  • Be a team player by understanding what it is to be part of a team sharing experiences and learning.
If you feel you have the skills and experience to become our client's
Service Manager then please click "
apply" now - They'd love to hear from you

They are an Equal Opportunities employer and a member of the Disability Confident Scheme. They are also a member of the Hampshire Construction Training Association.

It is a further requirement that all staff must pass a DBS check.
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