Impactful RCA - Stirling - M&G

    M&G
    M&G Stirling

    3 days ago

    Description

    A financial services company in Stirling is hiring a Customer RCA & Contact Insight Analyst to analyze customer complaints and provide actionable insights for service improvements.

    The ideal candidate will have a strong background in complaints handling, analytical skills, and experience in regulated environments. This role supports a hybrid working arrangement, requiring presence 2-3 days per week. Competitive benefits include a robust pension scheme, extensive annual leave, and health coverage.
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Stirling