Medical Receptionist - Gateshead, United Kingdom - Bewick Road Surgery

Description

JOB DESCRIPTION




JOB TITLE:
RECEPTIONIST




REPORTS TO:
RECEPTION TEAM LEADER/PRACTICE MANAGER




HOURS:
37.5 hours per week

Weekly hours would be:


Monday 8.00am-6.00pm, Tuesday 8.30am-1.30pm, Wednesday 8.00am-4.00pm, Thursday 8.00am-6.00pm, Friday 9.30am-4.00pm
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Job summary:_Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

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To provide administrative support and services to all members of the practice team


Job responsibilities:
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Administration

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Filing post in medical records

Reception

• Receiving patients, consulting with members of practice team
• Be able to cover all reception position as necessary

Appointments

• Process appointment requests for today/future appointments from patients by telephone and in person.
• Deal with visits/requests

Management of appointment system

• Ensure total familiarity with all appointment systems including regular and incidental variations
• Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record
• Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients
• Monitor effectiveness of the system and report any problems or variations

Computer

• Registrations of new patients
• Process patients' changes of address computer data (have knowledge of practice area)
• Process repeat prescription requests in accordance with practice guidelines

Administrative support

• Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date

Other Tasks

• Clear rooms after surgeries and stock prior to surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures


This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training