IT Support Analyst - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

TEKsystems are currently engaged with a global financial services client to source a IT Support Analyst to join an established Service Desk team of 9 members who support a medium sized corporate environment of circa 650 globally but particularly supportfor internal staff in European and North American offices.

You will be responsible with providing on-site support to London office and remotely to staff based staff in the other Europe offices or working from home (circa 100).

You will also be responsible for Level 1 & 2 Service Desk support including desktop andserver, and management of incidents and service requests in Service Now.

Significant IT knowledge, key essentials are:

Windows 10, Windows Server OS, MS Office suite Office 36
Microsoft 365 & Microsoft Teams
Service Desk ticket management (e.g. Service Now)
Voice and Video Conferencing support (Cisco Jabber & Webex, MS Teams)
Remote Desktop support
Citrix XenApp (Virtual Desktop) & Citrix NetScaler (VPN)
Asset Management (Hardware & Software)
User/Account administration
Exposure to the following would be an advantage:
Network infrastructure including routers, switches, firewalls and UPS units Mobile Device Management administration
Deployment software management (SCCM)
Microsoft Active Directory, Office 365 and SharePoint

Skills: