Contact Centre Call Handler - Birmingham, United Kingdom - HealthHarmonie

HealthHarmonie

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Job Title:
Contact Centre Call Handler

Contract Type:
Permanent

Hours:
Part Time - 24 hours per week

Location:
Edgbaston, Birmingham (B15 3BU)

Salary:
Competitive + incentive scheme

Shift patterns
**Mon - Thurs 4pm - 8pm & Sat 9am - 5pm (office based)

Benefits

Incentive scheme £250 quarterly bonus
Ongoing Support and Training
Excellent Career Progressions many employees have progressed into management positions
Pension Scheme
NHS Employee Discounts
Annual Salary Review
20 days Annual Leave + 8 days Bank Holiday + 1 day additional per year of service
Flexible working

**Roles and Responsibilities

Making high volume inbound and outbound calls for medical appointments bookings
Confirming patient appointments via telephone
Advising patients and answering general patient queries

The role also requires;

Close attention to detail to enable the accurate booking of patients into specialist clinics
Reporting and communicating with clinicians and senior managers for patient safety
Ability to work to telephone base targets

As the main point of contact and voice of the business, you will play a crucial role in shaping our patients' experience, ensuring that their expectations are exceeded and treated with the utmost respect, dignity, and empathy.

The role can be very challenging but rewarding and requires diplomacy and the ability to stay focused and flexible in a high-pressure, call centre environment.

About you
Previous call centre experience within the Health Care sector is preferred.

Knowledge, Qualifications, Skills, and Expertise Required

Close attention to detail
Excellent organisational skills
Experience with Microsoft packages
Able to quickly learn and build on new skills
Outstanding customer service skills
Experience working to targets and in a fastpaced contact centre role
An understanding of a Healthcare setting would be an advantage, but full training will be given

Expectations

Your first week with us will involve a comprehensive training programme which will provide you with the skills to be successful in the role.

This training is a vital part of the start of your career with us and you will need to commit to full attendance during this time.

**About us
HealthHarmonie Ltd is a fast-paced, growing organisation that operates from the vibrant city centre of Birmingham.

Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across all the UK.

We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their homes.

By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK.

Diversity

All of our roles require you to have an innovative thought process, a willingness to learn new skills, and they want to be in charge of your career by taking ownership of the role you are completing.

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