Mortgage Consultant Non-advice - Bristol, United Kingdom - Bank of Ireland
Description
What is the opportunity?
In this role you will:
- Be responsible for ensuring that information provided to our customers is up to date and accurate.
- Adopt the role of a Bank of Ireland ambassador demonstrating willingness to really commit for both colleagues and customers.
What will make you stand out?
You will have consistent record of providing excellent customer service preferably in a contact centre environment but not a must You will have excellent verbal and written communication skills (telephony and webchat) with a passion for always doing the right thing for both customers and colleagues.
- Good attention to detail whilst working in a fastpaced environment.
- Willingness to learn and develop with a good grasp of technology.
- An ambassador for doing the right thing and promoting a fun and positive culture.
Essential Qualifications
There are no specific qualifications or mínimal educational requirements for this role.
More about the team
Mortgages Direct, as part of the UK Home Buying and Ownership team aims to enhance and support a multichannel proposition across our UK business.
Mortgage sales, service and customer acquisition is offered via BOI (UK) PLC and our ongoing relationship with the UK Post Office.
Why work with us?
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions.
As part of this role, we will look to complete face to face training for the first few weeks with the option to then work as part of a hybrid home working model.The office location for this role is Bristol, UK.**Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.
Key Competencies
- Customer Focused
- Self
- One Group, one team
- Self
- Accountable
- Self
- Champion Transformation
- Self
- Manage Risk
- Self
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