IT Support Assistant - Darlington, United Kingdom - Eventus Legal

Eventus Legal
Eventus Legal
Verified Company
Darlington, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Eventus Legal are seeking an ICT Support Assistant to join the I.T team of a successful, growing law firm based in Darlington. This is a full-time, permanent position. Benefits include a flexible working environment, 25 days holiday plus bank holidays (increasing with service) plus your birthday as an additional and Christmas closure, private healthcare and death in service.

Role Responsibilities


The incoming ICT Support Assistant will assist in all aspects relating to the maintenance and replacement of all IT hardware and software throughout the firms' offices.


Specific duties will include:

  • Respond to support calls and requests for assistance, logging and updating support calls to reflect the ongoing status via the helpdesk system.
  • Fault diagnosis and resolution of issues within service levels agreed by the ICT Manager.
  • Providing support & coaching to end users at head office, remote sites, and home workers.
  • To assist with the installation of new hardware as required for new user/system upgrades.
  • To assist with the maintenance of the IT register, ensuring all assets are tagged and accurately recorded in the register.
  • To assist with the administration, maintenance and provision of the business's mobiles and land line services.
  • To assist with the creation and maintenance of all documentation relating to IT.
  • To assist with the PAT Testing of all IT equipment and record this in a register.
  • Support the ICT manager to maintain and manage the new Practice Management system (Proclaim), develop the system functionality and reporting capabilities to add new enhancements to the system to achieve a better user experience.

Person Specification
Applications are sought from individuals with an enthusiasm and passion for IT.

Experience in a similar role is desirable, but also if you have experience with IT/computer building/maintenance etc from more of a personal setting, we will consider that too.

You will also

  • Have a full driving licence and access to your own vehicle
  • Have excellent attention to detail, organisation and accuracy
  • Be hardworking, diligent and selfmotivated
  • Be reliable, friendly and approachable
  • Have the ability to work as part of a small team, and also complete tasks independently

Benefits and Rewards

  • Annual salary reviews
  • Long service awards
  • 25day holiday allowance (increasing with service and you don't have to save any for Christmas)
  • Private healthcare
  • Death in service
  • Staff social events
  • Career development and learning opportunities

About the Company
This is a highly successful law firm with a low-staff turnover and an excellent reputation in the local market. This firm has several offices throughout the North-East.


Next Steps


If this job isn't quite right for you but you are looking for a new position, please contact me at the details above for a confidential discussion on your career.


Salary:
£20,000.00-£24,000.00 per year


Benefits:


  • Company events
  • Flexitime
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • Onsite parking
  • Private medical insurance

Schedule:

  • Flexitime
  • No weekends

Supplemental pay types:

  • Bonus scheme
  • Yearly bonus

Education:


  • GCSE or equivalent (preferred)

Work Location:
In person
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