Customer Support Coordinator - Belfast, United Kingdom - Uniphar - Medtech

Uniphar - Medtech
Uniphar - Medtech
Verified Company
Belfast, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The advertising close date for this vacancy is Tuesday, 19th March 2024.

Responsibilities:


  • Meet and exceed customer expectations, providing exceptional service and support in a professional, knowledgeable, timely manner, as first internal point of contact for the customer.
  • Proactively and professionally respond and manage customer calls/queries
  • Process and manage Sales Orders and Purchase Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with suppliers on deliveries
  • Carry out Tender searches and compile Tender submissions in conjunction with Clinical Sales Team and other departments
  • Provide Quotations to customers in a timely manner, to a professional standard.
  • Support the Clinical Sales Team in managing key customer accounts
  • Nurture and maintain a positive relationship with principles and suppliers
  • Actively contribute to a very positive team environment and performance.
  • Other duties that may be assigned from time to time.
Role Requirements

  • 12 years' experience in a Customer Care / Inside Sales role is essential, preferably in a Healthcare environment.
  • Knowledge and experience of all aspects of the role as outlined.
  • Customer Orientation: exceptional service to meet and exceed customers' expectations
  • Results Orientation: Deliver measurable results. Makes and meets commitments
  • Proven track record of achieving and exceeding set KPI's and targets
  • Attention to Detail, ensuring work is executed accurately and completely
  • Demonstrates energy, real initiative, and ability to work independently
  • Strong interpersonal skills with a collaborative and team approach
  • Professional and effective communicator, written and oral. Strong telephone skills.
  • Excellent organization and planning skills
  • Strong administrative and IT/computing skills
  • Resourcefulness to deliver a highquality service
  • Previous experience of medical device sales/customer support, an advantage

Cardiac Services
Cardiac Services was founded in 1968.

It is at the forefront of supplying and supporting diagnostic and measurement equipment in Ireland and the UK with specific focus on ICU, Coronary Care, Theatre and Maternity.

Cardiac Services is a business within the Medtech Division of Uniphar Group.

Medtechjobs


Job Types:
Full-time, Permanent


Benefits:


  • Company pension
  • Cycle to work scheme
  • Free flu jabs
  • Referral programme
  • Sick pay
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Performance bonus

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (required)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
Hybrid remote in Belfast, BT12 6TA

Application deadline: 19/03/2024


Reference ID:

JR
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