Customer Lifecycle - Newbury, United Kingdom - Vodafone

Vodafone

Verified Company

Newbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

What you'll do:

Role Purpose:

The Product Optimization and Inlife Customer Support Engineer will lead the support of all customer engagements. The Product Optimization and Inlife Customer Support Engineer will be the entry point for any customer related engagement where support is required by operations or account/service management teams in relation to the launched products. The Product Optimization and Inlife Customer Support Engineer will work across all development streams facilitating product performance improvements and operational enhancements are incorporated into the product evolving towards the delivery of world class enterprise product solution aligned with the vision of Vodafone's connectivity Portfolio and long term technology strategy.

Key Accountabilities and Decision Ownership

Review product/operational and vendor performance.
Identify areas of product optimization and feed into development teams for delivery.
Review technical documents from suppliers that underpin the solution and support delivery and operational teams to align activities to product solution.
Ensure Vodafone Customers benefit from the latest technological advances to get the best possible customer experience and identifying opportunities for innovation of the product portfolio.
Support overall product strategy for Connectivity services as part of system architecture & integration.

Who you are:

Core Competencies, Knowledge and Experience:

Experience in working in virtual and multinational teams, with proven record of delivering goals in matrix organizations.
Ability to manage multiple & changing priorities and followup until delivered.
Strong communication and presentation skills with proven ability to influence stakeholders at all levels of the organization.
Relevant higher education in a related field (computer science / networking field with elements of modern SW programming)
Must have core expertise in a good number of topics on network infrastructures enabling Systems and Tools applicable to the SDN and NFV market, especially but not limited to VMware, Cisco Viptela and Cisco Meraki

Not a perfect fit?:

What's in it for you:

G Band:

Discretionary yearly bonus: 10%
Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
Charity days: 5 days/year
Maternity/adoption leave: 52 weeks out of which the first 13 weeks are fully paid followed by 26 weeks of half pay and 6 months working 4 days, getting paid
Paternity leave: 16 weeks fully paid
Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
Access to: private medical, private dental, free health assessments, share save scheme
Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan

Together we can:

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