Receptionist/ Administrator Dill Hall Surgery - Accrington, United Kingdom - East Lancashire Alliance

East Lancashire Alliance

Verified Company

Accrington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

KEY TASKS:
Reception duties: Greeting and booking in or patients for surgeries and clinics. Dealing with patient enquiries efficiently and courteously.

The receiving and recording of telephone messages taking appropriate action Making appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.

Restoring the telephone service in the morning and checking for any messages.

Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary. Processing repeat prescriptions and filing for collection within 48 hours.

Taking home visit requests Advising patients of relevant charges for private services Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.

Administration duties:

To have a thorough knowledge of all practice policies and procedures To work in accordance with written protocols Provide administrative support for clinical staff.

Filing patient records and correspondence when necessary. Opening and distribution or practice post. Registering new patients following the Registration Protocol.

Scanning of documents onto the medical system. All scanning should be cleared daily. To send letters to patients as necessary.

Photocopying of notes and other information (in reception this includes:
ensuring enough forms are printed or photocopied: consent forms, CITA, appointment card, change of details etc.).

Changing details on EMIS i.e. Change of address, telephone numbers etc.

Other Information:
Cover for other Reception team members may be required for sickness and annual leave.

To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation.

All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the Staff Handbook and the Practice Infection Control Policy, this will include: Using personal security systems with the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills Keeping own work areas and general/patient areas free from hazards.

Please see supporting information for Job description with more information.