Customer Care Advisor - Wigan, United Kingdom - G&M Heating Utilities Ltd

Description

Customer Care Supervisor Plumbing and Heating Contractor - Job Description
This role would suit a driven, ambitious, and self-motivated individual who is looking for growth in their career.

You will be responsible for overseeing the company' daily customer care and site issues, working closely with the Contracts Manager and General Manager.

We are a growing company that work on major New Build and Refurbishment of Commercial Contracts predominantly in the North West.

The business is continuing to enjoy continuous growth and has built a sustainable client base as a main contractor and a sub-contractor over a range of plumbing, heating and installation services.

The business has a strong book of work to cover the next 24 months.

The business has been recently invited to tender for work with new clients as well as existing clients and it anticipates being selected for at least 50% of this work.

The business has long established relationships with some of the leading North West based housebuilders and these provides ongoing business.

As the Customer Care Supervisor, one of your key responsibilities is to be proactive in resolving customer care and on-site issues.

Key duties and responsibilities

• Strong stakeholder management. You will be responsible for managing relationships with the General Manager and Contracts Manager.
• Regular communication with site managers etc to anticipate any issues that need to be addressed before they evolve into major problems.
• Ensuring that all customer care issues, and site issues are logged, reported and resolved in a timely manner.
• Manage bookings for the Customer Care Gas Engineers, ensuring that his schedule is well optimised.
• Manage the procurement of sales extras for the various sites.
• Produce a weekly summary of new customer care issues logged and use a RAG status for each such issue.
• Taking calls for domestic boiler servicing and book engineer visits.
• Attending the weekly team meeting and lead on issues relating to customer care.
• Coordination the collection of photographic evidence of any customer care issues that the company is scheduled to attend.
• General office support where required.

Skills and Qualifications

• Ability to communicate effectively, excellent written and verbal communication skills.
• Patience and attention to detail
• Good and effective communication skills. Confident using a telephone and speaking to customers.
• You must be computer literate and confident using different software packages and cloudbased business management tools.
• Previous experience in customer service and administrative roles preferred.
• Good attention to detail, highly organised and a proactive problem solver.
• Experience in a customer focussed environment and able to deliver an exceptional standard of customer service.

Job Types:
Full-time, Temporary contract

Contract length: 1 month


Salary:
£19,579.00-£21,000.00 per year


Benefits:

• Casual dress
• Flexitime
• Onsite parking
• Sick pay
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Wigan: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

- customer service: 2 years (required)


Work Location:
In person

Application deadline: 22/05/2023

Expected start date: 24/05/2023