Passenger Services Agent - London, United Kingdom - Centre People Appointments Ltd.

Centre People Appointments Ltd.

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

TK44357

TYPE:
Permanent, full-time

WORKING HOURS:
37.5 hours per week, includes shift work and weekends

SALARY:
£26-31K depending on experience, plus good benefits

START:

ASAP

LOCATION:
West London

Passenger Services Agent Main Responsibilities:

Give passengers a warm welcome and a positive experience as you will often be the first or last person that passengers meet when they start or complete their journey
Carry out Passenger Service duties for both arrival and departure flight handling, including
Check-In passengers ensuring security compliance and document checks are carried out accurately
Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries
Special Services, arrange meet and greet for VIP's
Departure Flight preparation, seat planning
Arrival Flight preparation and Departure Gate reconciliation Handling
Host and supervise checkin facility & Staff
Flight Management
Monitor flight status to take necessary action including connection flights
Lost & Found enquires, Baggage Services
Conduct and accompany S.V.P for VIP sales calls
General Office housekeeping and tasks
Having a step forward approach to customer service, to greet, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling
Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard
Able to demonstrate a flexible and positive attitude, attain excellent customer service skills and to communicate well at all organisational levels
Close attention to detail as there is important documents and booking aspects involved
Time management skills
Maintain confidentiality
Some understanding of Japanese culture and Japanese language would be advantageous

**All applicants for the Passenger Services Agent must have the right to work in the UK as the Company is not able to offer visa support.