Passenger Services Agent - London, United Kingdom - Centre People Appointments Ltd.

Centre People Appointments Ltd.
Centre People Appointments Ltd.
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
TK44357


TYPE:
Permanent, full-time


WORKING HOURS:
37.5 hours per week, includes shift work and weekends


SALARY:
£26-31K depending on experience, plus good benefits


START:

ASAP

LOCATION:
West London


Passenger Services Agent Main Responsibilities:

  • Give passengers a warm welcome and a positive experience as you will often be the first or last person that passengers meet when they start or complete their journey
  • Carry out Passenger Service duties for both arrival and departure flight handling, including
  • Check-In passengers ensuring security compliance and document checks are carried out accurately
  • Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries
  • Special Services, arrange meet and greet for VIP's
  • Departure Flight preparation, seat planning
  • Arrival Flight preparation and Departure Gate reconciliation Handling
  • Host and supervise checkin facility & Staff
  • Flight Management
  • Monitor flight status to take necessary action including connection flights
  • Lost & Found enquires, Baggage Services
  • Conduct and accompany S.V.P for VIP sales calls
  • General Office housekeeping and tasks
  • Having a step forward approach to customer service, to greet, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling
  • Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard
  • Able to demonstrate a flexible and positive attitude, attain excellent customer service skills and to communicate well at all organisational levels
  • Close attention to detail as there is important documents and booking aspects involved
  • Time management skills
  • Maintain confidentiality
  • Some understanding of Japanese culture and Japanese language would be advantageous
**All applicants for the Passenger Services Agent must have the right to work in the UK as the Company is not able to offer visa support.
More jobs from Centre People Appointments Ltd.
See all jobs of Centre People Appointments Ltd.