Patient Experience Administrator - Glasgow, United Kingdom - Optical Express Group
Description
Location:
Glasgow City Centre
Hours:
Full Time
Salary:
£24,000
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
With clinics across the UK, Ireland, and mainland Europe, Optical Express offers you a huge variety of exciting career opportunities.
If you're looking to work for a market leader, then read on as we are looking for a Patient Experience Advisor to work in our prestigious offices in Glasgow city centre.
The Role
As a key point of contact for patients with service related enquiries, you will be responsible for taking the patient through their journey whilst delivering exceptional customer service at all times.
Part of that journey will involve building rapport quickly with patients, handling service related issues, and working closely with your colleagues to ensure patients receive excellent care.
Every day will bring something new but your day to day role will involve:
- Inbound call handling
- Logging and Acknowledging complaints
- Data analysis
Essential skills
We are seeking individuals who are articulate and presentable; diligent and detail orientated; motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times.
You will enjoy working closely with other members of your team and with colleagues across different areas of the business, so it is essential that you are able to work well with others in order to bring enquires to a conclusion and influence outcomes.
What's in it for you?
- Competitive salary
- Discounted vision correction products/procedures
- Modern, city centre working environment
- Discounted rates at on site restaurant
- Investment in your training and career progression
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
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