Customer Service Centre Advisor - Luton, United Kingdom - Arriva UK Bus

Arriva UK Bus

Verified Company

Luton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer service is one of the most important departments within our organisation as customer satisfaction is a priority in all we do.

We are currently recruiting for a number of Customer Service Advisors to join the team in Luton.

The role will involve:

Providing excellent customer service to Arriva customers contacting the Customer Service Contact Centre, and to ensure that customers receive a prompt, professional and courteous service.

Manage customer enquiries and complaints
Ensure customer enquiries / complaints are answered and resolved in an efficient and professional manner that reflects the Arriva vision and promotes a positive view of the organisation
Deliver exemplary standards of performance which bring to life the customer charter
Demonstrate an understanding of processes and technical knowledge and fully utilise software systems
Liaise with other departments and members of staff where complex issues require their assistance
Keep the customer informed and updated of outcomes to investigations and reply to queries and complaints on all channels whether verbally or in writing
Carry out any other reasonable tasks as requested by the management team

Access to the 'The Village', Employee Assistance Programme, Free Bus Travel, Life Cover, Pension

Requirements:

Desirable previous contact centre experience and experience of digital channels
Excellent communication skills both written and verbal
Ability to provide excellent customer service in line with the organisational vision
Ability to handle complaints and difficult situations in a calm, patient and effective manner
Proficient in the use of Word and Excel
Excellent attention to detail