Customer Service Specialist - Burnley, United Kingdom - 6G Internet

6G Internet

Verified Company

Burnley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

6G internet is the only UK Air fibre home internet network, offering unbeatable prices & ultra-fast upload speeds.

We have just hit an exciting peak and are looking for driven, dedicated and passionate individuals to help us develop our leading future proof internet network.

We are currently looking to expand our Customer Support/Account Management team. Full training will be provided at Head office outside Burnley.

The role of Customer Service Specialist involves;
Handling order enquiries

Dealing with Billing enquiries

Managing new customer Orders

Organising customer installations

Handling customer issues such as router problems and Wifi coverage.

Although this is a customer service role, not a technical role and you do not need experience in telecoms, you will need to have a general awareness of the internet and feel comfortable discussing broadband related problems.

All product information will be provided during the initial training period.

We need someone who is highly organised and most importantly, has excellent customer service skills.

You will need a proven track record in providing exceptional service in a fast-moving team.

There may be the requirement to meet customers on site so your own vehicle would be very advantageous.

The role is 40 hours a week on a rotation basis including 1 in 3 weekends (These will be worked from home)

The shifts are;
9am-6pm Monday to Friday

11am-8pm Monday to Friday

Weekends in 3)

The salary is 22k with an additional £3k bonus if quality levels are achieved.

Job Types:
Full-time, Permanent

Salary:
£22,000.00-£25,000.00 per year

Ability to commute/relocate: