Relationship Manager - London, United Kingdom - Kooth

Kooth
Kooth
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Job Title Relationship Manager - South

Reports to Senior Regional Manager

Direct Reports N/A

Deadline 14/4/23

Role Objective


The Relationship Manager will have responsibility for ensuring the renewal of their contracts, optimising pricing and the uplift and expansion potential in their patch.

Identify and nurture strategic commissioner relationships and build the wider system stakeholder relationships in the contract areas for which they are responsible to effectively promote the amazing outcomes that Kooth delivers.

Account Management & Customer Success

Responsible for taking sole responsibility for the renewal of contracts, delivering on opportunities for uplifts, expansions and new opportunities within designated areas and ensuring contracts are on latest pricing structures.

Develop high-quality and timely business case proposals and develop and support tenders as needed to ensure contract renewals are confirmed.

Navigate the shift in contractual relationships into ICS structures by identifying and nurturing strategic commissioner relationships and stakeholder relationships pertinent to their contracts.

Seek to challenge and improve current ways of working to implement best in class and proactive customer success strategies and approaches in a consistent way.

Through close strategic commissioner relationships, identify potential new opportunities for Kooth so that colleagues can develop new solutions to meet the identified need, ensuring Kooth and Qwell are both at the heart of new models of care.

Stakeholder Management

Identify and nurture strategic stakeholder relationships across the new commissioning structure (including Provider Trusts (NHS) and Provider Collaboratives, CAMHS/AMHS), paying close attention to the local priorities and objectives in the contract areas for which they are accountable are fed into the central reporting function.

Identify and nurture senior-level relationships with the most important partner agencies of statutory, independent and charitable organisations in the region

Network, liaise and hold relationships with the most important partner agencies (statutory, independent and charitable organisations) to embed Kooth in the new ICS structure.

Develop and deliver best-in-class customer success presentations and sales pitches to audiences of commissioners, providers and stakeholders including young people and adult cohorts.

Analytics, Reporting & Insights

Working strategically with commissioners and the central support team, ensure there is accurate evaluation and reporting on our services and performance, and identify ways we can improve on our delivery.

Forecast, report and record effectively and accurately in a consistent and timely way using SalesForce with contacts, leads, opportunities and activities including regular and timely updating of the Account Plans within your area of responsibility.

Ability to both effectively analyse data, draw out key insights and present them effectively or critically review centrally developed outputs to advance conversations with commissioners and stakeholders

Ability to develop tailored narratives to show impact and effectiveness of Kooth's service to key commissioners and key stakeholders in the ICS based on the ICS's strategic objectives and priorities.

Branding & Engagement

Understand the ICS structure and governance including strategic objectives within Mental Health Trusts and Provider Collaboratives, to ensure that local priorities and objectives are reflected in the engagement, marketing, customer success strategies in the contracts for which they are responsible.

Close collaboration with the Engagement Team Leader and Engagement Leads for their contract areas, ensuring there is alignment on supporting the promotional efforts.

Support the execution of the strategy for engagement and communication strategies to effectively engage the commissioners in their area.


Requirements:

Experience of successfully identifying and nurturing new sales opportunities including tenders successfully turning them into service contracts specifically in healthcare sector
Experience of working in partnership with commissioners and providers to successfully redesign services and develop new solutions
Appetite to meet and exceed new sales and growth in accounts targets and evidence of working in a team to develop and implement business growth strategies and campaigns
Knowledge and understanding of health and social inequalities and the impact this can have on children, young people and adult's mental health
Knowledge and understanding of the changing commissioning landscape and the impact on mental health and social care services
Ability to liaise and network with a range of partner agencies across the statutory, independent and charitable sectors
Work in a way that engages positively with issues of diversity and difference.
Develop and deliver presentations and sales pitches to audiences of commissioners, providers and stakeholders including young people and adult cohorts
Experience of using computerised systems at a high-level including Microsoft, G-suite, Salesforce, Slack or experience of using similar systems at a high-level and ability to adapt and learn


Benefits:

£38,000-48,000 +25% OTE (dependant on experience)

28 days (plus Public Holidays)

Yearly professional training programmes structured around you

Pension contributions

Remote Working

Healthshield Care plan

EAP programme, 24/7 Telephone Mental Health & GP

Annual company share option awards

Life Assurance (up to four times the amount of your annual salary)

Cycle to Work Scheme

Incapacity Income Protection
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