Hotel Receptionist - Bath, United Kingdom - Macdonald Hotels & Resorts

Macdonald Hotels & Resorts

Verified Company

Bath, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

The Macdonald Bath Spa is our luxury Hotel based in Bath, Somerset.

We have a fantastic opportunity for a real people's person to join the team as a full time member of the reception team.

Main duties and responsibilities

Have an operational knowledge of all reception services and procedures, together with reservations systems and switchboard.
Liaise with reservations, for the transfer and acceptance of all bookings. Check that room allocation and upgrades are conducted competently, with particular regard to corporate and regular guests, special customer requests, VIP visitors, etc.
Promote active room stock management, attaining maximum revenue, occupancy and room rates. Optimise on chance and ontheday enquiries/bookings. Promote company referral/onward bookings, together with the hotel's other services and facilities, (e.g. restaurant bookings).
Ensure that all guest arrival and departure administrative functions are carried out correctly, especially the continual maintenance of guest rooming lists, for use during any evacuation emergency
Provide general customer information, message acceptance/transmission and offer assistance and help at all times.
Deal with customer complaints/compliments and make compensatory allowances within agreed function limits.
Check that all postings, bills, accounts, cash and credit transactions, floats, adjustments, allowances, balancing and handover procedures are implemented proficiently.

Salary:
£11.00-£11.50 per hour

Benefits: