Aftersales Coordinator - Leeds, United Kingdom - Howard Civil Engineering

Howard Civil Engineering

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsible to:
Technical & Commercial Director & Aftersales Manager

Responsible for:

Completing all administration tasks for the Aftersales Department, receiving handover from the sales team and continually strive to deliver first class customer service.

Roles and Responsibilities:_
To liaise with all customers and subcontractors to establish an excellent after sales/maintenance response to all complaints / queries.
To be professional, courteous and punctual in all dealings with customers and our external partners.
Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales.
Liaise with customers, suppliers, site managers and subcontractors to ensure that all associated works are carried out at agreed times.
Ensure all materials and Labour that is required is available prior to works starting.
Ensure the customer care / after sales image by personally contacting customers two weeks after legal completion to ensure the customer is happy and satisfied.
Plan and monitor the work of the Aftersales Manager in advance to ensure continuation of work.
Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Aftersales Manager.
Produce all relevant documentation relating to customer care accurately and in a timely manner.
Responsible for updating internal system in a timely and efficient manner to ensure accuracy of customer database.
Maintain an efficient, effective filing system.
Monitor and report to the Aftersales Manager the performance of the subcontractors.
Report any continually occurring problems encountered by the Aftersales Manager to ensure these can be rectified and the source of the problem identified.
Effectively liaise with management, subcontractors and suppliers to ensure minimum response times to customer care issues.
Take ownership of ClixFix and drive for full utilisation.
Assist the Aftersales Manager within all aspects of their job role.
Adhoc administration tasks to be requested by the Technical & Commercial Director.