Participant Support Analyst - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Introduction

Here at Fnality, we are powering the future of finance, together: combining best in class technology with free-flowing creativity, and expertise that can make business better for everyone.

There are no precedents for what we're doing. With you on our side,we'll be setting new ones every day.
In a complex world, we are here to bring clarity and make positive change.

Fnality Services is central to each FnPS's effective and resilient operation and provides an efficient common service platform for the secure global delivery of settlement operations.

TheParticipant Support Analyst Role:

Fnality Services is looking for a Participant Support Analyst who can demonstrate competencies which will enable them to successfully:

Support of participants through the Service Desk to ensure the smooth running of the FNPS.
Monitoring and overseeing the important business services and supporting participants with related queries.
Working with internal stakeholders to escalate needs of participants.
Provide updates/insight on issues raised in the Service Desk by Participants to the supported locality.

You will need to take accountability for:

Supporting participants with their initial technical requirements and identifying and appropriately escalating issues in line with relevant procedure and policies through the service desk.
Conducting Cyclical operations on a regular basis including, but not limited to supporting colleagues in the monitoring of performance and the generation of regular reports with accuracy and in line with the Key Service Agreements.
Monitoring systems, utilising your knowledge and understanding of how a payment system operates under stress and the market conditions that drive behaviours. Identifying new alerts to support effective management of the payments system and is able to reasonablyjudge the participants behaviour to determine escalation requirements.
Ensuring security measures in place are followed to prevent external threats to enterprise systems and understands the risks and impacts of a security event on FnServices and all stakeholders. Playing a role in the determination of when to trigger the anappropriate response to security related events and incidents in line with Incident management Procedures Has a good level of knowledge of the tooling required to manage and escalate an incident appropriately
Following the Change Management process, understanding the tooling involved and how to examine change within the environment and where it affects participants.

Required competencies:

Has experience working closely with customers (Tier 1 Banks, Central Banks, Regulators) on participant support issues and supporting the delivery of 24x7 availability of platforms.
Demonstrable understanding of the different audiences that Fnality caters to and their needs and internal reporting pressures.
Understanding the need to managing internal relationships effectively to meet the different service needs to deliver in accordance with relevant SLAs.
Is informed and knowledgeable in all areas of payment systems to provide appropriate initial customer support.
Is able to manage internal relationships effectively to meet the different service needs
Has the knowledge and capabilities to conduct an Initial triage of an issue
Is competent in data, statistical and trend analysis
A basic understanding of how CHAPS and High Value payment systems work including a good understanding of settlement risk / finality /SWIFT.
Has a broad understanding of banking business models
Has a basic understanding of the principles of DLT and blockchain technology.
Can reasonably demonstrate understanding of SWIFT/ MT/MX messaging
Has basic knowledge of BCP Planning and Disaster Recovery options
Excellent communication including customer service, Stakeholder and relationship management skills
Excellent attention to detail
AGILE methodologies (preferred).

A bit more about us
Digital transformation is changing our lives, work and businesses. While other sectors evolve however, financial markets remain slow, fragmented and siloed. What the world needs now is a future-facing financial system for the digital age.
At Fnality, we have been speaking - and listening - to the real users of today's financial systems.

From businesses to banks, there is a clear, collective ambition for a simpler, faster, safer and more resilient payment system; one that can move and settlemoney quickly and efficiently, with minimised risk and much more transparency.

Fnality Global Payments
We are building a new payment system that will enable tokenised, peer-to-peer markets.
Fnality Global Payments (FnGP) will comprise a series of national systems, each regulated in its home jurisdiction. We call each of these a Fnality Payment System (FnPS)

In each payment system, a Fnality settlement asset will act as the settlement/payment asset for any Payment (P), Delivery v, Payment (DvP) or payment vs.

payment (PvP) need.
FnGP are underpinned by Distributed Ledger Technology (DLT).

The nature of DLT is such that it enables FnGP to:

Operate a true peertopeer market
Allow for immediate settlement
Interoperate across business platforms and jurisdictions

The key benefits of the above are:

Reduced counter-party and credit risk
Reduced operational risk
Efficient liquidity management
An ability to move resources from risk mitigation to business growth

How will we use the information about you?
We will take appropriate security measures to safeguard your information in accordance with data protection legislation.
If you would like further informati