Scheduling Administrator Team Lead - Bellshill, United Kingdom - Pertemps Glasgow Perms

Pertemps Glasgow Perms

Verified Company

Bellshill, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Scheduling Administrator Support Team Leader

12-month Fixed Term Contract

£30,514

Lanarkshire

Fully Office Based
Pertemps are currently supporting a highly successful client with an Administration Support Team Leader role.

This role will be essential in providing contractual support to the mobile and site-based teams to ensure high quality Customer Service and efficientdelivery of back-office systems.

The team within this role will look at you for support and guidance with tasks and you will be crucial in ensuring that these tasks are completed in a proactive and efficient manner.

Role Responsibilities:

Oversee a team of administration staff by ensuring all processes such as absence, lateness, adherence, personal development and setting of objectives as followed in line with company processes and procedures
Ensuring the scheduling team have adequate support throughout the day
Demonstrate a clear and focused approach by maintaining Customer Service and improving Customer Relationships
Ensure all team members are contributing equally and complete a review of workloads using monthly generated reports
Have a strong focus on managing financial issues to maximise profitability from reactive and scheduled extra works
Demonstrate a rapid response to customer billing issues and show a systematic approach to problem solving
Resolve issues at first level and escalate when required
Monitor and review the completion of jobs on the compliance document tracker, highlighting issues and omissions to the contracts and account managers
Monitor and review the contract monthly reports and escalate to contract managers, account managers and regional managers when necessary
Ensure the team and yourself handle all contacts in a professional manner
Responsible for delivery of monthly overtime submission for all contract staff and engineers
Ensure all timesheets are being logged correctly
Provide full support and further training to support the team and any new starters
Background in a scheduling team lead role (preferably within a facilities management sector)
Good IT knowledge and experience using MS Outlook and Office packages
Knowledge of different systems including some inhouse
Knowledge of SAP would be advantageous