Senior Complaints Officer - Birmingham, United Kingdom - NHS Birmingham and Solihull Integrated Care Board

NHS Birmingham and Solihull Integrated Care Board

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Senior Complaints officer is a key part of the West Midlands Primary Care Complaints Team, and sits within the Office of the West Midlands and will have responsibility for supporting the Complaints manager to ensure effective operational delivery of the Complaints Service and supporting the ICBs proactive approach to listening and responding to patient and carer feedback.

We are seeking a dedicated postholder to join our complaints team who can display our team values.

Collaborator, support and share in order to achieve our goals.

Share and celebrate success as one team.

Celebrate each other's unique skills.

The job is suitable for individuals who have a passion for ensuring high quality service is provided to our patients and stakeholders.

The individual should demonstrate that they have good attention to detail and is self-motivated and can work under significant pressure and work to demanding timescales.

A Senior Complaints Officer will manage a caseload of complex complaints from the point of receipt to resolution (or may take over mid-way through when a complaint becomes more complex or contentious).

The post holder may also be required to attend face to face meetings on and off site with patients, complainants and providers in order to facilitate local resolution.

This could be at any stage of the process.;

As a member of our system you will actively demonstrate system values in all that you do. You will be driven to address health inequalities and create an environment that is inclusive for all people.

In return NHS BSOL can offer you the opportunity to thrive and develop in a team that is supportive, ambitious and inclusive.

You will have plenty of opportunities to build your skills and experience, with a chance to work with colleagues across our five Provider Trusts, two Local Authorities, voluntary organisations, ICB and NHS England to truly effect change and add value.

- Please Note : For a detailed job description for this vacancy, please see attached Job Description*