Business Analyst Contact Centre Ftc - London, United Kingdom - FPSG Connect

FPSG Connect

Verified Company

London, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Responsibilities

Accurately and efficiently document business requirements and user stories.
Take ownership and responsibility to see problems through to conclusion.
Develop deep understanding of the business and actively contribute to the definition of the new proposition.
Work with key stakeholders across the organisation to understand requirements, analyse the as is, define and support the deployment of the to be.
Ensure programme progress, risks and issues are reported, documented, and escalated as required through appropriate governance channels.
Actively support progress on at least the following workstreams: product & proposition, finance and back office operations, business readiness and strategy.
Draft reports and presentations for both updates and signoffs.
Actively track activities through to completion.

Person Specification

Degree level educated in relevant dicipline.
Proven experience of working on large scale programmes within financial services.
Experience with understanding and translating complex business requirements.
Knowledge of Agile ways of working preferable. Comfortable working with ambiguity and in an environment where priorities change constantly.
Demonstrable experience of in problem management and resolution and in being a resilient selfstarter.
Collaborative analyst with demonstrable experience of engaging with business teams to drive change.
Exceptional networking and senior stakeholder management skills. Comfortable to challenge senior stakeholders across multiple functions.
Able to adapt and reprioritise quickly to ensure that any emerging risks are appropriately managed.
Continuous improvement mindset, able to maintain up to date understanding of industry best practices.
Able to work with a high degree of independence and exercise good judgement.
Excellent analytical and communication skills, both verbal and written.

Reward

Salary depending on specific insurance business analyst skills and includes : Bonus, Strong pension, flexible working arrangements and a range of lifestyle benefits.

Next Steps

Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.