Scheme Coordinator - Newent, United Kingdom - Two Rivers Housing

Two Rivers Housing
Two Rivers Housing
Verified Company
Newent, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Fixed term: 12 months

Full time (37 hours per week)
Come make a real difference as our Scheme Co-ordinator

Everyone should have a warm, safe, affordable home.

As a Scheme Co-ordinator you'll play a key role in helping us provide this for our HomePlus tenants.

You'll be responsible for managing some of our HomePlus schemes, providing additional support on everything from health and safety and tenancy issues to community activities and property adaptations.


What you'll bring to our team


As the friendly face of Two Rivers Housing, you'll use your skills and expertise to deliver a great customer experience for our HomePlus tenants.

You'll work directly with partner agencies, inhouse teams, and friends and family to champion the needs of those on your scheme and be the first point of contact for queries and information.

You'll spend your days in our communities making regular visits, organising events, and making sure our HomePlus schemes are vibrant, safe communities.


What we're looking for

  • Experienced in working in customer facing situations, which require good communication skills, diplomacy, and excellent customer service resolution skills.
  • An understanding of the housing policy and practice, as well as appropriate landlord and tenant legislation and codes of practice.
  • Works well within their own team and can effectively engage with other teams, partners, and others to solve problems and find the best solutions.

Qualifications

  • Minimum of 4 GCSEs, grade C/4 or above or equivalent including Maths and English.
  • CIH Level 3 qualification or equivalent (desirable)
  • Full UK driving licence and access to a car insured for business use.

Need some additional support?


We are committed to creating an equal, diverse, and inclusive workplace that creates a great working environment and a great experience for our customers.

If you need any additional help or support through the recruitment process, please get in touch with our team.


Not the role for you?

INDPLUS


People lie at the heart of Two Rivers Housing's success and we offer great rewards in return for great contributions from our staff.


We have always been deeply committed to training, motivating, and developing our staff in a variety of ways, and our continuing focus on this has been recognised by several
prestigious external organisations.

We've also won awards for our apprenticeship training programme.


Here are just a few of the many reasons why we - and others - think Two Rivers Housing is an excellent organisation to work for.


  • We're a
    notforprofit community association that makes a real difference to the lives of thousands of people.
  • We work in a
    modern, environmentallyfriendly office, which has been nationallyaccredited for energyefficiency, sustainability, and workplace safety.
  • We offer a flexible approach to working styles and worklife balance, including agile working policies and our jobshare and parttime contracts.
  • We believe in having fun at work too We run social events, summer barbecues, morning briefings with breakfast thrown in, an annual allstaff awayday and there's always a plentiful supply of cake to raise money for charity and celebrate special occasions
  • We support every member of staff to provide one day each year to support community projects that are really valued by the organisations and charities we help through activities such as gardening, litter picking, and painting.
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