Planning Administrator - Chelmsford, United Kingdom - Mitie

Mitie
Mitie
Verified Company
Chelmsford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job objectives and responsibilities:


  • Manage the Reactive and PPM Work Order process with engineers ensuring that the contractual priorities and timescales are met.

Main duties:


  • Comply with Health, Safety and Environmental policies
  • Achieve the highest standards of quality, service and presentation of the business
  • Effectively monitor delivery of reactive and PPM works and ensure contract KPI's are met
  • Allocate and dispatch reactive and PPM work orders to appropriate engineers
  • Ensure work orders are completed to meet the contractual timescales
  • Manage the relevant CAFM systems appropriately ensuring that sufficient information is captured for analysis
  • Escalate potential unavailability work orders to the supervisor
  • Ensure that labour resourcing is updated at all times that contains all the relevant contact details for their appropriate area
  • Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately
  • Manage all PPM activity from distribution to collation and closure
  • Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the contract.
  • Record Engineer Holiday records
  • Update the compliance library with relevant certification
  • Raise POs as required for Engineering team requesting parts

Person Specification

  • Must have previous planning/scheduling experience
  • Previous experience of customer facing role
  • Proven communication skills
  • Must be able to work to tight deadlines
  • Logical and methodical


  • Team player

  • Ability to work alone or as part of a team
  • IT literate experience in quality & performance measurement systems
  • Flexibility / Adaptability
  • Attention to detail
  • Assertive Attitude
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