IT Support Lead - London, United Kingdom - Handle Recruitment

Handle Recruitment

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Support Lead - Gaming

50K+ - Hybrid - Kings Cross

Handle is working with one of the most unique and innovative gaming companies to find a self starting IT Support Lead.

This is the perfect opportunity for someone who has the desire to not only to progress their career in IT but also play a key part in achieving a wider business mission: to foster a culture of trust, respect and creativity which allows us to make beautifullong lasting games that can be played by everyone

Your new role
As the IT Support Lead you will be the first point of contact for all on-site tech support queries. You will also involved in a wide range of IT activities like planning studio expansions, purchasing, and basic security.
You'll report to the CTO, and help the business grow an internal support function as its first dedicated hire.

You will be the type of person who can grow with the company, helping them define best practices for the department.

Responsibilities:

Help employees resolve issues they have with Mac and Windows laptops and desktops
Manage purchasing of new hardware, software, licenses, and maintain records on their allocation
Order, install and maintain AV and conferencing equipment across the office
Answer support questions from staff regarding our standard software packages
New employee setup, managing access for contractors or people leaving the company
Management of onsite IT equipment
Document IT practices for other employees to reference

Requirements:

Capable of providing hardware and software support across Mac and PC environments
Outstanding communication skills
Experience acting as an admin with tools such as Google Workspace, Jira and, Confluence
Highly organised and proactive

What's in it for you?

Hybrid working
Stock options
Private Medical Care
Annual company holiday
28 days holiday (inc 3 company holidays around Christmas)
Socials & events

Next steps

Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.