Customer Support Administrator - Romney Marsh, United Kingdom - Spinwell

Spinwell

Verified Company

Romney Marsh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Customer Support Administrator REF 359761

Contract Length:
Until 30/09/2024

Location:
Winsford

IR35:
Inside

Pay Rate to Intermediary:
£14.32 per hour

Spinwell is recruiting for a Customer Support Administrator for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE CUSTOMER SUPPORT ADMINISTRATOR

To provide a face to face, first point of contact for all customers visiting the department with service issues; providing first line fault resolution for routine issues and providing advice and guidance as appropriate.
As one of the main the gate keepers for the issue and receipt of equipment from customers in and out of the department, ensure accurate management and logging of all assets.
Assist with the preparation, building and configuration of equipment for delivery to customer.
According to force directives question the possession of equipment if not appropriate to role.
Responsible for ensuring that all calls/requests to the reception desk are correctly logged and that all enquiries, actions and investigations are properly recorded within the service management tool.

SKILLS/EXPERIENCE OF THE CUSTOMER SUPPORT ADMINISTRATOR

ITIL Foundation certificate or ability to achieve this within 6 months
Significant experience of working within a face to face customer service environment.
Significant experience of maintaining accurate records
Significant experience of managing competing demands in a busy environment.
Some experience of IT issue resolution
Excellent communication skills with the ability to listen empathise and reassure
Competent in dealing effectively with customers both face to face and over the phone.
Ability to actively promote a customerfocused approach to problem solving
Ability to work to a high degree of accuracy with attention to detail maintaining high standards of information recording
Ability to work on own initiative and prioritise workloads
Able to assimilate new information quickly in a dynamic environment

Spinwell is recruiting for a Customer Support Administrator for an excellent opportunity within the public sector.

Job Types:
Full-time, Temporary contract

Work Location:
In person