Customer Service Advisor - Lancashire, United Kingdom - Lancashire County Council

Lancashire County Council

Verified Company

Lancashire, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary £21,189 - £21,968 Per annum | Full time | fixed term to 6/11/2024 | 37 hours per week | Preston |

Are you ready for a new challenge?
Do you want a job that offers full training and ongoing support?

A job that is flexible to support your work life balance?

A job that is also rewarding, where you know you are making a huge difference in the lives of others?

**If you like the sound of the above then the Customer Access Service has the perfect job for you
- **Several exciting opportunities have arisen to work within the Customer Access Service - the first point of contact for Lancashire County Council. You will be part of our team who together handle over 1 million customer interactions a year, assisting the residents of Lancashire in accessing the many services the Council provides.

What is my role?

When you join us, your Customer Access journey will start with bespoke in-house training within our contact centre in Accrington.

We want you to feel comfortable and supported in giving the best possible service to the people of Lancashire.

Following this initial training period you will be provided with equipment and will mainly be working from home, so will require access to broadband.

Hours of work?
Please note, this advert is for temporary positions for 1 year following your start date.

We're Looking For Individuals that:

Are passionate about all aspects of customer service
Display excellent communication skills. The ability to listen whilst providing advice and guidance, addressing concerns and resolving queries
Are highly proficient in the use of ICT systems. Experience of working in a customer contact centre would be useful however this is not essential and full training will be given
Have a positive can do attitude

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

**Job Description and Person Specification