Custom Sales Administrator - Aylesford, United Kingdom - Priory Direct

Description

An exciting opportunity to join a sustainability-focused family-run business in a commercial and dynamic role with plenty of opportunity for progression and development.

Priory Direct are a sustainable packaging company helping 21,000 businesses in the UK minimise their environmental impact and tell fantastic brand stories.

Custom products are key to our business and a huge opportunity for growth.

We have thousands of custom products customers already who need outstanding support and we have a growing number of inbound custom product enquiries that represent great new customer opportunities.

These enquiries need careful handling and proactive support to win as long-term sustainable packaging customers.

This is a commercial role due to the independent nature of each enquiry and our dynamic sourcing approach.

You will need strong communication skills to liaise with customers and suppliers for the best commercial outcome and you will have an opportunity to bring your own approach to these interactions and to the processes within the business.

Your role:

• Assist customers with repeat custom packaging orders
• Give outstanding support to inbound enquiries, advising them on the right product and approach for their needs, securing their order.
• Secure best pricing for custom product enquiries through our broad supply base
• Drive retention and repeat ordering from new and key accounts with timely comms
• Help raise awareness of new product and sustainable innovations
• Identify opportunities to grow key relationships with new customers and high value inbound enquiries

Key skills:

• Experience in providing great customer service
• Commercial acumen and experience buying and selling
• Strong communication skills & attention to detail
• Excellent organisational and multitasking skills
• Experience working in team
• Ability to work with Outlook, Livechat, and Webbased systems good IT literacy in general

Not necessary but desirable:

• Ecommerce, print, and packaging knowledge
• Account management and key customer relationship experience
• SAP Business One Experience

Remuneration:

• The role comes with a remuneration of £24,000 £26,000 per annum starting salary depending on experience. This is a starting salary, and we operate a model that offers annual increases in line with performance and progression in addition to our discretionary annual profit share bonus. There are also some unique and positive job perks for you to consider below we pride ourselves on being a great place to work and in offering great career progression and stability.

Job Perks:

• Excellent Culture everyone has a voice, open access to directors, and managers, collaborative weekly sprint planning
• Volunteering Days 2 fully paid days of volunteering a year
• Flexible Working Policy one day per week in the office minimum requirement but a great working environment that we'd love to have you in as much as possible
• Enrolled onto the Nest Pension Scheme
• Strong Holiday Package 25 days per year plus bank holidays (one is a present for your birthday which we encourage you to book off)
• Dog Friendly Office if it works for them, bring them, we love them
• Casual Dress Code dress how you feel mostcomfortable most of us are smart casual Monday to Thursday and full dress down on Fridays
• Quarterly Priory Quiz Events encourage you to come along they're lots of fun and normally for charity
• Annual Staff Party winter and summer events
• Onsite Parking & 5 minutes' walk from New Hythe Station
• Onsite Kitchen Facilities
• Decent Coffee Machine for any Coffee Aficionados
• Access to the Cycle to work scheme where we help you with your purchase of a bike and save you a minimum of 20%
• Subsidised membership to local gym and pool
• Supportive family run work environment as above but really a core part of our business
• Monthly Personal Development Meetings with your direct manager to give clarity on performance, praise, and support with your career development
• Annual performance and salary reviews the reviews are related to your performance and progress
• Annual Profit Share when we beat our budget targets, we give an annual profit share bonus to all staff

Salary:
£24,000.00-£26,000.00 per year


Benefits:

• Casual dress
• Company events
• Gym membership
• Onsite parking
• Profit sharing

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Aylesford, ME207FE: reliably commute or plan to relocate before starting work (required)