Operations Administrator - Burton-On-Trent, United Kingdom - HollyField Personnel

HollyField Personnel

Verified Company

Burton-On-Trent, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Operations Administration

Salary:
£24,000

The Company

Working in state of the art offices and as part of a fun and focussed team this really is an opportunity not to be missed.

Job Type:
Permanent

Location:
Burton

Hours:
Mon - Fri 9.00 am - 5.30pm with shifts of 7.00 am pm and 10.30 am pm on a rota basis

May have flexibility surrounding the above hours at the discretion of the business need.

The Role:

The Operations Administrator is a varied role which will have responsibility for the smooth running of day day programmes.

Duties:

Liaising with various suppliers and external providers
Compiling information and monitoring changes to the programme
Checking client documentation
Providing support and information to external providers before, during and after events ensuring that their paperwork is correct and on time
Answering queries from the Contact Centre and clients regarding content and operational information
Assisting in the setting up of events and researching all included content, finding local suppliers and planning the daytoday operational itinerary
Keeping systems up to date with all information
Being proactive in maintaining the quality of service office
Assisting with health and safety checks to make sure requirements are met.

Immediately prior to, and during tours/cruises:

Contacting the management team to ensure all paperwork has been received and answering queries, advising of cancellations or alterations
Answering queries including transport enquiries and unexpected changes to itineraries
Dealing with daytoday issues and emergencies that arise
Proactively dealing with feedback from teams, including reading debriefs and discussing any issues that arose which could require action to be taken by the office
Respond to any issues raised, providing timely and concise feedback
Highly organised with strong attention to detail
An excellent communicator both written and verbal
Strong commitment to great customer service, in dealing with clients and suppliers
Comfortable working at a fast pace with the ability to prioritise conflicting demands
Resilient and able to work under pressure with tight deadlines
Solutions focused and able to take initiative to achieve satisfactory outcomes
Excellent problemsolving skills and able to think 'outside of the box'
Able to work autonomously and in a team
Excellent IT skills including MS Office, especially Word and Excel