Customer Service Officer - Manchester, United Kingdom - Reed Talent Solutions
Description
Manchester City Council are currently recruiting for Customer Service Officers to work on a full time, temporary basis.Contract:
Initially until 04/05/2023
Location:
133 Moss Lane, East Hulme, Manchester, M15 5GX
Hours:
Monday - Friday 9am to 6pm. 7 hours per day on a rota basis. Shifts are 9-4:30 or 10:30-6
This is a Customer Service telephony role in a busy service which is office-based working.
Key Role Descriptors:
- The roleholder will be the first point of contact for Manchester residents and customers accessing the Customer Service team.
- The roleholder will make an assessment of the customer's needs and resolve customer enquiries at the first point of contact where appropriate.
Key Role Accountabilities:
- Update and extract information from IT systems as required and complete relevant documentation following agreed policies and procedures.
- Understand and keep up to date with Council policies, relevant legislation and procedures, to ensure advice given to customers is accurate and appropriate.
- Use a variety of software packages and systems when dealing with customers enquiries, as deemed necessary by Manchester City Council.
What they're looking for:
- Experience in a customer service position
- Experience of using IT systems
- Strong communication skills
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