Emea & Ap Head of Field Operations - London, United Kingdom - CommerceHub

Description

Our mission is to connect and optimize the world's commerce. That means the whole world.

So we're determined to nurture our culture of meritocracy where everyone can thrive, no matter what we look like, where we're from, how we grew up, whom we love, the nature of our faith, or how our bodies or minds work.

We're committed to achieving equity in treatment and opportunity for everyone, where people are judged on the merits and quality of their work.

It all starts with people.

Inside every company, behind every brand - while business success is often measured in profit, it has always been powered by people.

We firmly believe people are the heart of any organization - including our own. That's why a career here provides much more than simple pay and perks. We're dedicated to empowering people, solving tough problems, and helping careers flourish inside and out.


Position Summary:

The Regional Head of Field Operations plays a critical role at CommerceHub to ensure the global GTM Strategy and Operations Process is established and consistent in region.

This critical role will be the right hand of Regional Sales Leadership and will work to drive team adoption and alignment with the GTM Strategy and growth targets.

The Regional Head of Field Operations will report to the VP of Global Sales Operations.

They will be responsible to drive and oversee activities needed for the development, implementation, communication, and administration of all Sales Ops related activities in region with the support of the Global Operations function.

The Head of Regional Field Ops leader will analyze sales performance and trends, prepare reports, presentations and recommendations for sales leadership, participate in strategic and annual planning, and lead the preparation of strategic business planning and expansion planning in region.

Responsibilities:

• Be a core part of the Go-ToMarket Leadership team in the EMEA & AP region, tasked with managing a datadriven framework to help guide the direction of our organization.
• Be a leader and linchpin to drive GTM strategies, and collaborate crossfunctionally to ensure sales, marketing, and customer experience processes are efficient, aligned, and following best practices.
• Support Regional Management around pricing, deal structure, and deal margin and represent the Regional Sales Leadership on all deal and forecast related calls in the Leader's absence.
• Support the region in incentive setting and management per guidance from Global Process and Compensation teams.
• Provide sales operational support, including but not limited to funnel targets and reporting, territory management, headcount and capacity management, territory design, account and opportunity management, and rules of engagement decisions. Monitor sales activity and performance reports, including account planning, productivity metrics, territory sales goals and other indicators.
• Support leadership in the understanding of pipeline, forecasts, retention, and other KPIs while bringing bestinclass sales strategy & planning techniques to support leadership in maximizing sales and revenue retention in region.
• Deliver and execute on strategic projects and serve as the primary conduit for crossfunctional work for the region's needs.
• Partner with sales leaders to drive funnel and forecast management support to provide exceptional business predictability and ensure we meet / exceed growth goals.
• Support the Global Renewals sales leadership with forecast management and getting internal stakeholders aligned for material renewals in region.
• Supports the business by collaborating with cross functional teams on new products, sales programs, channel incentives and other initiatives executed within the region
• Monitor Sales KPIs and develop insights to drive action which optimize resources and decision making
• Track the pulse of field trends and opportunities as a trusted advisor to the theater and field leaders on business matters
• Create collaborative relationships with finance and other operations groups creating crossfunctional education.
• Partner with Global head of Strategy to identify potential new territories and markets to expand.
• Coordinating sales activities with marketing activities to ensure that both departments are working together to achieve common goals

Requirements:

• 7+ years experience at SaaS company in Sales Operations, Sales Support, and/or clientfacing roles. Must have experience working directly with Sales Leadership.
• Familiarity with modeling in Excel
• Highly effective at verbal and written communication

What it's like to work at ChannelAdvisor, a CommerceHub Company
We take a whole-person approach to engage and support our global team. We believe the diversity of our global team is an advantage.

If you're curious, innovative, determined, and customer-focused, then you'll love the challenge and rewards of collaborating as a team to help our customers win.

We offer comp