Help Desk Coordinator - Manchester, United Kingdom - 4Way Recruitment Ltd

4Way Recruitment Ltd
4Way Recruitment Ltd
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Help Desk Coordinator - Planner/ Scheduler

Manchester

The Company:


One of the leading providers in the Fire and Security industry in the UK, the company has built a solid reputation based on their commitment to provide only the highest quality of products and service.

The company are looking for an experienced Help DeskCoordinator to join the team.


Package:


£23,500
Full Time | Office Based


Main Responsibilities:


  • Deliver efficient scheduling and planning for preventative maintenance and repair work
  • Log current jobs onto our internal job management system/database
  • Update information as required on job records
  • Support fieldbased engineering team
  • Closing 'jobs down' when complete
  • Liaising with customers keeping them up to date
  • Deliver extremely professional, efficient and accurate service
  • General duties; assist other staff, Regions and departments as required
  • Managing/Scheduling the engineers' diaries and rearranging appointments if necessary

Knowledge and Experience

  • Previous experience working within scheduling/planning/maintenance is desirable
  • Proven experience working within Customer Services
  • Experience with computerised Planned Preventative Maintenance (PPM) systems and procedures is desirable
  • IT Literate
  • Excellent telephone manner
  • GCSE grade C or better in maths and English or equivalent qualifications
  • Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner
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