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  • Excellence in Service Delivery Manager - Battersea - beBee Careers

    beBee Careers
    beBee Careers Battersea

    1 week ago

    Default job background

    Job title: Head of Training Services

    Description

    **Service Delivery Excellence Manager**

    We are seeking an experienced Service Delivery Excellence Manager to join our team. This role is perfect for a seasoned service manager with a proven track record of delivering exceptional service to customers.

    As a Service Delivery Excellence Manager, you will be responsible for ensuring that all services delivered to our customers meet the highest standards of quality and excellence. You will work closely with our global service manager and commercial teams to monitor and report on performance, identify areas for improvement, and implement changes to ensure optimal service delivery.

    Your key responsibilities will include:

    • Ensuring the excellence of service delivery across all customers and services at all times
    • Monitoring and reporting on the performance of all services across all customers to the global services manager and client services
    • Communicating changes in service management to commercial and operational teams
    • Ensuring that the correct internal resources are aware and included in the delivery of services
    • Communicating effectively with engineers, managers, and commercial teams to ensure the effective delivery of services
    • Ensuring that the long-term interests of clients and the organization are met

    You will be a strategic thinker with excellent communication and interpersonal skills, able to build strong relationships with stakeholders and drive business growth through exceptional service delivery.

    We offer a competitive salary and benefits package, as well as opportunities for career progression and professional development. If you have a passion for delivering exceptional service and a proven track record of success, we would love to hear from you.


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