Team Leader - Bristol, United Kingdom - Diligenta

Diligenta

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are Diligenta?
Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations.

A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity:

To manage and motivate a team of individuals to deliver the required standards of service.

You'll be managing:

Team SLA's including turnaround times and quality (e.g. presentation, accuracy, completeness)
Staff motivation, morale and satisfaction
Customer satisfaction
Staff turnover
Legal compliance
Team working and project participation.
Cost management (where appropriate).
Delivery of specific projects and tasks in line with prescribed timescales and measures
Evidence of personal continuous improvement and driving continuous improvement within the team and wider area
Regulatory testing.
Have a proven track record of being strong team player/leader with a positive experience within a customer facing environment in the Financial Service sector.
Have strong communication skills, professional telephone manner and ability to effectively execute on the above duties, in both written and verbal form.
Have analytical skills and an ability to assimilate new information quickly and adaptable to change as well as to identify, support and drive improvement opportunities.
Have strong interpersonal skills, and can demonstrate a helpful, cando and serviceoriented outlook, with the ability to work under.
Have a keen eye for detail, resultoriented and have an ability to stay calm under pressure and in uncertainty.

The Perks

We offer 25 days holiday (plus bank holidays)
Eligibility for an annual discretionary bonus scheme
A contributory company pension scheme
Excellent employee wellbeing and assistance support programmes
Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.
Access to our Confidential Helpline is available to be used by you and your family.
Develop your career through a wider global organisation of the TCS family.

Job Reference:
DGENTA01907