Social Activities Co-ordinator - Reading, United Kingdom - Age UK Reading

Description

About us
Age UK Reading is a small/medium in Reading RG1. We are innovative, rewarding and engaging, and our goal is to Support older people to live better for longer.


Our work environment includes:

• Flexible working hours
• Workfromhome days
• Onthejob training

Would you like a job that has a real impact on the lives of older people? An exciting opportunity has arisen to bring a new Coordinator into our team.

We're looking for a motivated, resourceful, capable person to become a leader of our Carer's Information and Advice Service.

Could you be the person to focus on unpaid carers and the difficulties they face in getting support.

This job will see you moving between home, the office and client's homes to undertake carer's assessments and provide Information and Advice to help them improve their situation.

Working with both the Age UK Team and teams in our partner charities, (Reading Mencap, and Communicare) you will have supportive colleagues who will help you get the best results.

Full training is given. You just need to be driven, confident and able to process the work whilst remaining organised. Would you like to join us?


Carers I and A Co-ordinator Job Description

Role:
Information and Advice Co-ordinator


Service:
Information and Advice


Reports to:

CEO

Location/s:
Walford Hall base but working from home/in the community.


About our service

Age UK Reading provides front line services for vulnerable and elderly people in the Reading Area including social groups, dementia groups, a befriending service, foot care, and Information and Advice for our client group and their families/carers.

Our Information and Advice provision is a key part of this, as it overlaps with everything else we do and is the primary point of access for service users into Age UK Reading.

We recently won a tender to provide Information and Advice, and other support, specifically for Carers This role is to head up that part of our service delivery.

Key Responsibilities
- "Owning" the contract with Reading Borough Council for our I and A for carers service of behalf of Age UK Reading (AUKR). Completing quarterly reports to show we ae delivering against the specification. Acting as the main point of contact for this work and working with other AUKR staff, our partners, and RBC to deliver the best possible service to carers in the town.

• Completing additional quarterly _statutory_reports for RBC.
• Working with our partners to organise Carers Week events.
• Arranging publicity and face to face events aimed at helping people to selfidentify as carers and helping them understand what support is available.
• Run monthly face to face carers support groups.
• Managing the completion and tracking of carers assessments and working with key partners to action the findings.
• Taking calls from clients and working with colleagues to provide holistic support.
• Keeping detailed client records on our charitylog system. These reports must be accurate and written up in a timely manner.
• Researching complex I and A cases, gaining an understanding of how to access high quality information or help and advice when you do not know the answer.
• Attend Age UK I and A training both in person an online as required. Attend other relevant training as becomes available.
• Have a client focussed attitude and good customer service skills. This is a front line post and this role is often a client's first contact with Age UK Reading as an organisation.
• Treat every call as confidential being aware of data protection regulations and the client's right to privacy at all times. Briefing clients on how we will store their data and asking their permission to do so.
• Contributing to general office tasks as part of the Age UK Reading team.
• Contributing ideas to Age UK Reading campaigns and helping to produce campaign materials posters etc
• Support
  CEO by communicating regularly and clearly with updates and asking for help when needed.
• Supporting other colleagues within the I and A team.

Commitment
25 hours per week.


Training and support
You will be given an induction and training in the role. You will report to the
CEO and have regular one to one support in the role. You will have access to the Age UK Intranet which contains a wealth of information, support and peer learning. You will be asked to attend regular organisational meetings.


Would suit

• A committed and diligent individual with a good level of computer skill.
• Someone who wants to help others.
• Someone who can work flexibly to help a small charity achieve it's aims.
• Someone who has the practical skills to access good quality information on the Internet and from other sources and convey it in a clear and understandable way to the client in order that they can improve their life.
• Someone with a good understanding of the role of the informal carer
• Someone who can quickly gain a good understanding of the care act.

**PERSON S