Customer Service Admin - Stoke-on-Trent, United Kingdom - Michelin

Michelin
Michelin
Verified Company
Stoke-on-Trent, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Customer Service Admin - Fluent Swedish Speaker

More than just a job

Why should you start at Michelin, you ask? Because at Michelin, people are paramount.

If you are looking for a company that challenges and promotes you as an employee while keeping an eye on progress and sustainability, then you've come to the right place If you want to design yourself and work flexibly - then come to us.

What do we offer you?

  • A permanent employment contract with hybrid working
  • Flexible, independent working atmosphere and appreciation in a motivated team
  • Salary £26,000 £28,000 + bonus scheme
  • Company pensions and social benefits that only a large company can offer including Enhanced Maternity/Paternity Pay
  • Diverse career and further education opportunities, e.g. through internal training and education
  • A familiar, appreciative and respectful corporate culture with flat hierarchies
  • 25 days annual leave & the ability to buy/sell 3 days
  • A wellstructured onboarding process and individual induction
What's your mission?

Manage Order & delivery

Capture, record and commit customer orders according to customer needs, agreement and defined service level.

Proposes product alternatives in case of phase-out or shortage.

If relevant, optimise, plan and coordinate the delivery with customers and partners.

Monitor Execution

Handle customer orders portfolio and monitor execution.

Liaise with the relevant partners to ensure on-time deliveries and service commitment.


Proactively alert customer in case of any event, delay or failure regarding the service commitment and engage in the search for a solution to the customer.

Inform and follow up with customers.

Manage Request

Capture customer's requests & claims.

Analyse and provide issue resolution or appropriate answer.

Contact, follow up and close the loop with customer.

Perform basic root cause analysis and implement corrective actions to eliminate reoccurrences.

Share recurring problems with the relevant internal partner(s) in order to find solutions.

Support sales

Seize opportunities to up-sell and cross-sell in response to Customer orders, requests and portfolio management.

Contribute to continuous improvement to enhance work methods and customer satisfaction.
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