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Customer Co-ordinator - Southend-on-Sea, United Kingdom - Olympus UK & Ireland

Olympus UK & Ireland

Verified Company

Southend-on-Sea, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_At Olympus, we believe everyone should have the opportunity to live life to the full.

For over 100 years, we have been pioneering innovative medical technologies and solutions that made the previously invisible - visible.

"_
- "As a global medical technology company, Olympus partners with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and mínimally invasive treatment."_

We have an exciting opportunity to join in the position of Service Coordinator on a full time permanent basis ( Hybrid working) at HQ in Southend on Sea.

Overall aim of the job

Key Responsibilities
Offering exceptional service to customers over the phone, managing both inbound and outbound calls.

Responsible for courier arrangements and monitoring collection/delivery success.

Identification and logging of Potential Adverse Effects (PAEs) and the resulting regulatory output.

Coordinate and continually monitor the progress of each service request, working in collaboration with the Repair Centre and Up-Time Support Managers.

Maintenance of accurate and up-to-date detailed case records on company ERP system

To coordinate the supply and return of loan equipment within specified time sensitive targets

What skills and qualifications are we looking for?

Call Centre or Customer Service Experience
Clear verbal and written communication skills
Flexibility
Ability to work as part of a team
Excellent attention to detail
Problem solving skills
Ability to multitask
At Olympus, we have a dedicated inhouse Talent team that cover all areas of the business. As a backup, we have a preferred supplier list (PSL) of vetted suppliers and as such, are unable to accept unsolicited CVs from recruitment agencies or search firms outside of our PSL. Please note that Olympus will not be responsible for any fees, charges or terms associated with any such CVs._
We are an equal opportunities employer, and we are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown._

Job Types:
Full-time, Permanent

Benefits: